Meetora
General framework for cancellations, changes, and refunds.
In force: version 1.0 · the version shown in your transaction applies
Last updated: June 3, 2026
Venue-specific rules may also apply; tiers shown before payment and in your account, together with this summary, form the current policy.
Venue hire booked through Meetora is a dated event service. Statutory withdrawal rights and platform cancellation tiers are assessed together under applicable consumer and distance-contract rules.
Outcomes depend on booking status (pending, confirmed, paid, completed), whether funds are still held in escrow, and time remaining before the event start.
Meetora is not a mediator in disputes between users and venues but provides payment infrastructure and operational support.
The following reflects the current cancellation and refund tiers configured for the Meetora platform.
The current tiers below are shown for new venue bookings. Existing bookings retain their recorded terms, without prejudice to statutory withdrawal, defective-service and non-performance rights.
Full refund: cancellations at least 14 days before the event receive a 100% refund of the amount paid (including service fee).
Partial refund: cancellations 7–13 days before the event receive a 50% refund of the amount paid (the service fee is refunded at the same rate).
No refund: user cancellations less than 7 days before the event are not eligible for a refund.
Venue- or Meetora platform-initiated cancellations receive a full refund of the amount paid.
Refunds are submitted to the original payment method within the applicable statutory period; bank posting times may vary. A prior payout to the venue does not itself remove an existing refund right; contact support where follow-up is needed.
If a venue cancels or cannot deliver the service, we aim to refund the amount paid or offer an alternative date.
Refund timing depends on the payment method and banking processes.
Submit refund requests from your account bookings or via Support / Contact.
Approved refunds are returned to the original payment method per payment-provider rules.
