Cancellation and Refund Policy

Last updated: June 3, 2026

Venue-specific rules may also apply; tiers shown before payment and in your account, together with this summary, form the current policy.

1. General principle

Venue hire booked through Meetora is a dated event service. Statutory withdrawal rights and platform cancellation tiers are assessed together under applicable consumer and distance-contract rules.

Outcomes depend on booking status (pending, confirmed, paid, completed), whether funds are still held in escrow, and time remaining before the event start.

Meetora is not a mediator in disputes between users and venues but provides payment infrastructure and operational support.

2. User cancellation (platform tiers)

The following reflects the current cancellation and refund tiers configured for the Meetora platform.

3. Venue cancellation

If a venue cancels or cannot deliver the service, we aim to refund the amount paid or offer an alternative date.

Refund timing depends on the payment method and banking processes.

4. Refund requests

Submit refund requests from your account bookings or via Support / Contact.

Approved refunds are returned to the original payment method per payment-provider rules.